Returns & Exchanges
At Sunnamusk, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy, you can return unopened and unused products within 14 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization code.
Prepare Your Package
Securely pack the items in their original, unopened packaging, ensuring the product is protected to prevent damage during transit.
Ship the Items
Affix the provided return label or address the package to our returns center using a tracked shipping service for your peace of mind.
Quality Inspection & Refund
Once received, our team will inspect the item's condition and process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing